My Trail Warranty & Returns

Shipping:

We ship UPS ground or USPS priority to lower 48 US States for all orders $75 or more.  This does not include AK, HI or International.   

We currently only ship individual customer orders to Canada.  Canadian orders may incur additional duties and delays outside of our control.

We are unable to ship individual customer orders to other countries.  We will ship to a forwarding service anywhere in the US to accommodate international orders.

Warranty:

We guarantee our products against manufacturing defects. 

We do not warranty products damaged by normal wear and tear, alteration made by owner, misuse, accidents or damage caused by uses other than intended. 

How to Process a Warranty
If your product fails, please contact Customer Service for a return authorization (RA). Please do not send items to My Trail without an RA as they may be delayed or lost.

Email customerservice@mytrailco.com with WARRANTY REQUEST in the subject heading:
Please attach photos of product issue(s), and include a brief description.

NOTE – While My Trail Company, PBC has acquired the product designs of GoLite LLC, My Trail is a separate company, unaffiliated with GoLite. As such, My Trail is not able to warranty GoLite products. We recommend sending apparel products in need of repair to Rainey Pass Repair and tent poles to Tentpole Technologies.

Exchanges and Returns:

RA is not required for refunds or exchanges with items in new condition.

If your product(s) do not meet your needs, please return the item(s) for a refund, credit or exchange. Returns and exchanges may be made online or at our Boulder, CO store. Customer is responsible for shipping costs.

Any new and unused items bought online or in store can be returned/exchanged within 60 days for a full refund with original proof of purchase, order number, or account lookup.  After 60 days a credit will be issued.  If no proof of purchase can be found, a credit will be issued. 

Used non-damaged items returned within 60 days will receive a credit.  Non-defective used items may not be returned/exchanged after 60 days. 

To process damaged and defective items contact customerservice@mytrailco.com for a return authorization (RA). See warranty instructions above.

How to return or exchange an online purchase

Returning items is easy.

  1. Circle refund on the packing list that comes with your order and note the reason code.
  2. Pack your return in the original package (if possible), along with your completed packing list. (if sending a backpack, DO NOT FOLD)
  3. Send item(s) to the address below.

 Exchanging items of the same or lesser value

      1. Circle exchange on the packing list that comes with your order.

      2. Write on the order summary what size or color you are exchanging for.

      3. Pack your return in the original package (if possible), along with your completed packing list. (if sending a backpack, DO NOT FOLD)

      4. Send item(s) to the address below

Exchanging for items of greater value

      1. Please call Customer Service (720-575-7570)

 

My Trail Company

ATTN:Returns 

2400 Central Ave, Suite C 

Boulder CO 80301