My Trail Warranty & Returns
We ship UPS ground or USPS priority to lower 48 US States for all orders $75 or more. This does not include AK, HI or International.
We currently only ship individual customer orders to Canada. Canadian orders may incur additional duties and delays outside of our control.
We are unable to ship individual customer orders to other countries. We will ship to a forwarding service anywhere in the US to accommodate international orders.
We guarantee our products against manufacturing defects.
We do not warranty products damaged by normal wear and tear, alteration made by owner, misuse, accidents or damage caused by uses other than intended. Please see repairs.
How to Process a Warranty
If your product fails, please contact Customer Service for a return authorization (RA). Please do not send items to My Trail without an RA as they may be delayed or lost.
Email email@example.com with WARRANTY REQUEST in the subject heading:
Please attach photos of product issue(s), and include a brief description.
NOTE – While My Trail Company, PBC has acquired the product designs of GoLite LLC, My Trail is a separate company, unaffiliated with GoLite. As such, My Trail is not able to warranty GoLite products. We recommend sending apparel products in need of repair to Rainey Pass Repair and tent poles to Tentpole Technologies.
Exchanges and Returns:
RA is not required for exchanges with items in new condition.
If your product(s) do not meet your needs, please return the item(s) for a refund, credit or exchange. Returns and exchanges may be made online or at our Boulder, CO store.
Any new and unused items bought online or in store can be returned/exchanged within 60 days for a full refund with original proof of purchase, order number, or account lookup. After 60 days a credit will be issued. If no proof of purchase can be found, a credit will be issued.
Used non-damaged items returned within 60 days will receive a credit. Non-defective used items may not be returned/exchanged after 60 days.
To process damaged and defective items contact firstname.lastname@example.org for a return authorization (RA). See warranty instructions above.
How to return an online purchase
Returning items is easy.
- Circle the item(s) you’re returning on the Order Summary and note the reason code.
- Pack your return in the original package (if possible), along with your completed return form. (if sending a backpack, DO NOT FOLD)
- Send item(s) to:
My Trail Company
1418 Pearl St
Boulder CO 80302